FAQ: Stellar Sword Enamel Pins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I edit my survey if designs are unlocked?

Yes, if the four pins that were not unlocked on kickstarter reach their funding goals, you will be able to switch your choices over to them.

Until then, as mentioned in the project updates, you will not be able to choose those four designs as anything but add-ons, as we did not reach the funding goals from them in the initial campaign.

Last updated: October 26, 2021 16:07

Are you shipping outside of Canada and the US?

Due to being unable to collect VAT properly, I am not shipping to the EU or the UK at the moment. You will be able to grab them on Etsy in the future.

At the moment I am also unable to ship to Australia and New Zealand.

Last updated: October 26, 2021 16:09

Can I combine orders from your shop with my order here?

Yes you may! A code to combine shipping will be sent out in a few weeks.

Last updated: October 22, 2021 17:26

Why can I only purchase one extra metallic sticker?

This is due to the fact that these were already ordered, so I only have a limited amount of them.

Last updated: October 22, 2021 17:26

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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